Letters to home care recipients to prepare for Support at Home

We are sending letters to older people who currently receive a Home Care Package to help them prepare for the new Support at Home program that starts on 1 July.

These letters include:

• an overview of the Support at Home program
• information on preparing a service agreement with their provider
• a checklist detailing activities to help them prepare for the transition.

The letter they receive will depend on whether they were approved for a Home Care Package on or before 12 September 2024, or after.

• read the Letter to older people approved for Home Care Packages on or before 12 September 2024
• read the Letter to older people approved for Home Care Packages after 12 September 2024
• read the Checklist to prepare for Support at Home.

Translated versions of the letters and checklist are also available at the above links.

Read some frequently asked questions about the letters for older people and providers.