We have sent letters to current home care recipients and older people approved for Home Care Packages (HCP) to help them prepare for the new Support at Home program ahead of 1 November 2025.
These letters include information about:
- their estimated financial contribution to aged care
- unspent HCP funds
- how to prepare with their provider for the transition to Support at Home.
A copy of the Support at Home booklet for older people, families and carers was included in this pack.
Care recipients will receive these letters through to mid-October. The letter they receive will depend on their pension status and whether they were approved for an HCP before or after 12 September 2024.
A copy of the letters is available on the department’s website.
Services Australia has created a Support at Home eKit to help you access estimated contribution rates, talk to older people about their estimate and respond to questions.
Visit My Aged Care for more information about the Support at Home program.