Privacy notice for PHN program complaints policy

Who is collecting your personal information?

We have contracted McGrathNicol to manage complaints about the PHN Program. They collect your personal information in this role.

To find out about how McGrathNicol handle your information please visit their website https://www.mcgrathnicol.com/privacy.

Why we collect your personal information

We collect personal information for the purpose of reviewing and assessing complaints about the Primary Health Networks (PHN) Program.

What would happen if we did not collect your personal information?

If you do not or are unable to provide your personal information the department and McGrathNicol will consider the issues raised, however may be unable to fully investigate the complaint.

Who we disclose your personal information to

We disclose your personal information to McGrathNicol.

Access to and correction of your personal information

The department’s privacy policy contains information about how you may access and seek correction of personal information about you that is held by the department.

Privacy complaints

Our privacy policy contains information about how you may complain about a breach of the Australian Privacy Principles or the Australian Government Agencies Privacy Code and how we will deal with complaints.

Overseas disclosure of your personal information

We will not disclose your personal information to any overseas recipients.

Further information

You can read our privacy policy. You can obtain a copy of the APP privacy policy by contacting us, using the contact details set out at the end of this notice.

Consent

By providing your personal information to McGrathNicol, you consent to the Department of Health, Disability and Ageing collecting health information and membership associations about you from McGrathNicol.

Contact details

If you wish to contact the department about a privacy-related matter, including questions about this notice, please contact the department’s Privacy Officer.