Star Ratings case study – Buddy's story

Learn from community members how Star Ratings can help people in the early stages of planning for residential aged care.

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0:02

My name is Kuar Pal Singh

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but most people call me Buddy.

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I’m 84 years old

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and migrated to Australia in 1990.

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My name is Parveen

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and I’m Buddy’s daughter-in-law.

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I’ve been living in Australia since 1997.

0:20

Aged care isn’t something

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I thought or talked about until I had to.

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Back in Fiji aged care

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homes are very different from

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what’s available here in Australia.

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so I didn’t know what to expect.

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As my parents get older and

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it becomes difficult for them to live independently

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we’ve been researching residential aged care homes to find a place

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that can meet their needs with professional, full-time care.

0:55

This was all new to us so

0:57

we talked to friends and colleagues to hear their experience

1:02

However, we were recently introduced to Star Ratings

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which has been our biggest help.

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This was always going to be a family decision

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and with Star Ratings Parveen can use the website to show us

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aged care home options to consider.

1:21

The website has been easy for us to navigate.

1:24

the information was clear.

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and having an overall rating makes it

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easy to compare homes without feeling overwhelmed.

1:32

They know it’s important to us

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that the aged care home has respectful staff

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if possible for them to also speak in Hindi

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is a friendly environment so

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our families are comfortable to visit us

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and has good food.

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Star Ratings helped bridge that gap between

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what our parents knew aged care to be like back home in Fiji

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and the care options here in Australia.

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Together with my parents, we’ve been visiting homes

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and it’s been helpful to see

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that the Star Ratings have been accurate ourselves.

2:11

It’s not an easy step to take

2:14

but knowing there are quality care options

2:18

and tools like the Star Ratings to help us

2:22

we feel more prepared to make the big decision.

Video type:
Story
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My Star Ratings journey – English – Buddy’s story

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