Star Ratings case study – Bettina

Watch how Star Ratings can help older people and their support networks plan for residential aged care.

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We looked for residential aged care because Mum had a fall and had to have more care than I could give her. Mum was very keen to look for a place that she felt like was home. It had to be somewhere she was comfortable, the place where she could keep living her life. 

I was looking for something that wasn't like an international clinical hotel. Yes.

When I looked at the Star Ratings website, I really liked that the Star Rating had that resident rating because I wanted to see how they felt about living there and whether they felt that they belonged, it was their home. So, that made all the difference.

Evidence-based is what everybody needs these days.

I would definitely use the Star Ratings to give Mum a good chance to make the best choice, and I wanted Mum to feel at home.

I wasn't well when I came, but I'm bouncing along now.

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Watch how Star Ratings can help older people and their support networks plan for residential aged care. 

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