Key resources
Hearing Services Program provider resource collection
A collection of resources for Hearing Services Program providers, including forms, information sheets, guidelines, policies and the provider handbook.
Hearing Services Program portal user guide – Providers
A collection of step-by-step instructions for providers on using the Hearing Services Program provider portal.
All resources
Health sector resources
Hearing Services Program portal user guide – Access the training environment
Find out how to access our training environment so you can practise your portal skills and test new features.
Hearing Services Program portal user guide – Manage devices
Find out how to add, edit or update devices in the portal.
Hearing Services Program portal user guide – Process a recovery
Learn how to recover claims that were submitted in error, submitted with incorrect information, or did not comply with program requirements.
Hearing Services Program portal user guide – Payments and reconciliation
Find out how to view payment information in the portal.
Hearing Services Program portal user guide – Finalise a draft voucher application
Learn how to finalise a voucher application that is in draft.
Hearing Services Program portal user guide – Confirm a return voucher
Find out how to get a return voucher in the portal for a client whose original voucher has expired.
Hearing Services Program portal user guide – Submit a revalidated service claim
Learn how to submit a claim for a revalidated service for a client.
Hearing Services Program portal user guide – Search, link and transfer clients
Learn how to locate a client and link them to your business, including transferring from another provider.
Hearing Services Program portal user guide – Check client eligibility
Learn how to check a client’s eligibility for the program in the portal.
Hearing Services Program portal user guide – Portal user roles
Understand the different user roles in the portal.
Hearing Services Program portal user guide – Apply for a new client voucher
Find out how to apply for a new voucher for a client in the portal.
Hearing Services Program – Provider handbook
This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.
Hearing Services Program – Visual identity graphics
These graphics can be used by Hearing Services Program providers to advertise their participation in the program.
Hearing Services Program request for revalidated service form
Hearing Services Program providers can use this form to request a revalidated service for their client.
Hearing Services Program client rights and responsibilities
This poster outlines the rights and responsibilities of Hearing Services Program clients. Hearing services providers should display this poster in the waiting area of each site.
Hearing Services Program template letter to clients when closing a business
Hearing Services Program providers can adapt this template letter when advising clients that they are closing their business.
Hearing Services Program – Partially subsidised device schedule
This real-time schedule lists all partially subsidised hearing devices approved under the program.
Hearing Services Program – Fully subsidised device schedule
This real-time schedule lists all fully subsidised hearing devices approved under the program.
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