Contacts
24/7 registered nurses exemption contact
Email us your completed application for a 24/7 registered nurse exemption, or for more information about the exemption.
Aged care provider reporting helpdesk
Email us for assistance with Quarterly Financial Reports, Aged Care Financial Reports, and reporting your residential care labour costs and hours data.
Australian National Aged Care Classification (AN-ACC) contact
For more information about the AN-ACC, call or email us.
Australian Government Department of Health, Disability and Ageing
Care minutes in aged care contact
Contact us if you have concerns about the accuracy of the care minutes targets in the My Aged Care Service and Support Portal.
Care minutes reporting assessments
Email us if you have any queries about your care time reporting assessment requirements.
My Aged Care service provider and assessor helpline
This helpline provides technical support to registered providers of approved residential care homes, assessors and hospital staff using our reporting systems and portals.
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
My Aged Care
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