The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.

Mother and child visiting an Medicare Urgent Care Clinic – audio case study

An in-language audio case study of a mother and child visiting a Medicare Urgent Care Clinic instead of seeing a doctor or going to the emergency department.

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Receptionist: Hi, how can we help you today?

Mum: My son Noah cut his finger. It might need stitches.

Receptionist: I understand. Do you have his Medicare card?

Mum: Yes, here it is.

Receptionist: Thank you. I’ll register him now. A nurse will see him shortly. Please have a seat.

Triage Nurse: Noah? Hi, I’m Nurse Linda. Let’s look at your finger. How did this happen?

Mum: He was playing and cut it on some sharp metal.

Triage Nurse: I see. I’ll clean it now, and then the doctor will see you to decide what’s needed.

Doctor: Hello, Noah. I’m Dr. Stevens. Let’s have a closer look at that finger.

Ahh, I can see it’s a deep cut and needs a couple of stitches. I’ll numb the area first and then get you fixed up.

Doctor: All done!

Mum: Thank you, Dr. Stevens.

Doctor: You’re welcome. Take care!

Main VO: Medicare Urgent Care Clinics provide care for urgent but not life-threatening conditions, such as minor cuts, sprains, and infections. They are open early and late, seven days a week. Remember to bring your Medicare card for free services.

Publication date:
Date last updated:
Duration:
1:08
Audience:
General public
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