1. Introduction
The Care Sector Demand Map website is administered by the Department of Health, Disability and Ageing (DHDA).
This privacy policy applies to DHDA’s handling of personal information in connection with the Care Sector Demand Map website. It also contains information about data in the Care Sector Demand Map.
The Care Sector Demand Map provides market information to providers in the sector. It does not contain personal information. All data in the Care Sector Demand Map is de-identified and aggregated. Suppression rules have been applied to the data where necessary to ensure it cannot be used to identify individuals.
1.1 The Privacy Act 1988
The Privacy Act 1988 (the Privacy Act) regulates how Commonwealth Government entities, including DHDA can collect, hold, use and disclose personal information, and how you can access and correct that information.
‘Personal information’ is information in any form that may reasonably be used to identify a living person. It does not include information about individuals who are not reasonably identifiable.
The Privacy Act applies only to information about individuals. It does not apply to information about corporate entities such as businesses, firms or trusts.
Detailed information on the Privacy Act can be found on the Office of the Australian Information Commissioner’s (‘OAIC’) website.
2. DHDA’s personal information handling practices
2.1 Personal information DHDA collects and holds
DHDA will not ask you to provide any personal information when accessing, using, or providing feedback about the Care Sector Demand Map or this website.
DHDA may ask for limited personal information if you contact us to make a complaint about our handling of personal information (see Part 3 of this policy) or to request access to, or correction of, your personal information (see Part 2.6 of this policy).
The kinds of personal information DHDA collects and holds will vary depending on your reason for contacting us. It may include:
- your name
- your contact details (for example, your phone number or email address)
- personal information relating to your reasons for contacting us.
Generally, you may choose to remain anonymous or adopt a pseudonym when contacting DHDA about the Care Sector Demand Map or this website. However, it is not always possible to remain anonymous or adopt a pseudonym. DHDA will inform you when this is the case.
DHDA will not ask you for any personal information it does not need.
2.2 How DHDA collects personal information
DHDA collects personal information relating to the Care Sector Demand Map and this website in a variety of ways. These include:
- email communications
- electronic forms (including the feedback form), and
- phone calls.
DHDA will usually only collect and hold the personal information you, your representative or a third party provide. In limited circumstances, DHDA may also collect personal information relating to the Care Sector Demand Map and this website from other Commonwealth Government agencies or other organisations. This will generally only occur where a request, correspondence or complaint is made to that agency or organisation but relates to DHDA.
2.3 Purposes for which DHDA collects, holds, uses and discloses personal information
DHDA collects and holds personal information for limited purposes relating to Care Sector Demand Map and this website, including:
- responding to requests to access or correct personal information
- complaints handling, and
- managing correspondence with the public.
DHDA uses and discloses personal information for the primary purposes for which it is collected. DHDA only use personal information for a secondary purpose where it is authorised or permitted to do so under the Privacy Act.
DHDA will not generally disclose personal information collected or held in relation to the Care Sector Demand Map or this website to overseas recipients. Overseas disclosure may occur in limited circumstances, including to respond to requests, complaints or enquiries from persons based outside Australia.
2.4 Storage and security of personal information
DHDA holds personal information collected in relation to the Care Sector Demand Map and this website in a range of electronic records.
DHDA protects and disposes of electronic records containing personal information in accordance with Australian Government records management and security policies, including the Archives Act 1983, Records Authorities and General Disposal Authorities.
Access to personal information collected by DHDA in relation to the Care Sector Demand Map or this website is restricted to authorized DHDA employees and contractors.
DHDA will take seriously and deal promptly with any accidental or unauthorized disclosure of personal information collected.
2.5 Our website
DHDA records a range of technical information about your visit to, and interactions with, this website. DHDA uses this information for statistical and development purposes.
Recorded information may include your IP or server address, general locality and the date and time of your visit. Your IP or server address is anonymized prior to being stored.
DHDA will only attempt to identify you through your browsing in exceptional circumstances. This may include an investigation into the improper use of this website.
This website contains links to other websites. DHDA is not responsible for the content and privacy practices of other websites. DHDA encourages you to examine each website's privacy policies and make your own decisions regarding the reliability of material and information found.
2.6 Access to and correction of personal information
You have a right under the Privacy Act to:
- request access the personal information DHDA holds about you.
- request correction of any personal information DHDA holds about you if you think it is inaccurate, out-of-date, incomplete, irrelevant or misleading.
DHDA may decline a request for access to, or correction of, personal information in certain circumstances permitted by the Privacy Act. For example, where access is unlawful under a secrecy provision, including in the Aged Care Act 1997.
You can request access to, or correction of, your personal information under the Privacy Act by:
- email: complaints@dss.gov.au
- post: DSS Feedback, GPO Box 9820, Canberra, ACT, 2600.
You may also request access to, and correction of, your personal information held by DSS under the Freedom of Information Act 1982 (the FOI Act). You can make a request under the FOI Act by:
- telephone: 02 6289 1555
- freecall: 1800 020 103
- email: privacy@health.gov.au
- post: Privacy Officer, Department of Health, Disability and Ageing, GPO Box 9848, Canberra ACT 2601.
You may also request access to, and correction of, your personal information held by DHDA under the Freedom of Information Act 1982 (the FOI Act). Find out how to make an FOI request here.
3. Privacy complaints
You can make a complaint if you believe DHDA has breached the Privacy Act (including the Australian Privacy Principles).
To make a privacy complaint, please contact DHDA using the following contact details:
- telephone: 02 6289 1555
- freecall: 1800 020 103
- email: privacy@health.gov.au
- post: Department of Health, Disability and Ageing, GPO Box 9848, Canberra ACT 2601.
3.1 Process for handling privacy complaints
DHDA is committed to quick and fair resolution of all complaints and will take your complaint seriously. DHDA will respond to your complaint or request promptly if you provide your contact details.
3.2 How to complain to the OAIC
You may also contact the OAIC if you wish to make a privacy complaint about the privacy handling practices of DHDA or any Commonwealth agency.
The OAIC’s website contains information on how to make a privacy complaint.
If you make a complaint directly to the OAIC, the OAIC may recommend you try to resolve the complaint directly with DHDA in the first instance.
4. Privacy Policy updates
DHDA will periodically review and update this privacy policy.
5. How to contact DHDA (General Enquiries)
If you wish to:
- query how your personal information is collected, held, used or disclosed or
- ask questions about this Privacy Policy
please contact DHDA using the following contact details:
- telephone: 02 6289 1555
- freecall: 1800 020 103
- email: privacy@health.gov.au
- post: Department of Health, Disability and Ageing, GPO Box 9848, Canberra ACT 2601.