My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Letter to older people about the Support at Home program – full pensioner approved before 12 September 2024
A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care.
Letter to older people about the Support at Home program – full pensioner approved after 12 September 2024
A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package after 12 September 2024. The letter provides more information about the estimated financial contribution to aged care.
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Aged Care Provider Requirements Search tool – Video
This is a recording of the Aged Care Provider Requirements Search tool webinar held on 16 September 2025.
Review of the remoteness classification system for aged care – Consultation summary report
This report provides information on key insights and themes from the consultation phase of the department’s review of the remoteness classification system known as the Modified Monash Model (MMM).
Letter to older people about the Support at Home program – approved after 12 September 2024 or financial information not disclosed
A copy of the letter sent to older people who were approved for a Home Care Package after 12 September 2024 or have not disclosed financial information. The letter provides more information about the estimated financial contribution to aged care.
Accommodation Pricing Review Terms of Reference
This document outlines the terms of reference for the Accommodation Pricing Review.
New ways of working in aged care – Toolkit to support communications with aged care workers
This toolkit provides information and materials to help providers, professional associations and unions inform aged care workers about the new ways of working under the new Aged Care Act.
Aged Care Worker Wages – Guidance for aged care providers
This guidance document is for aged care providers on the provision of funding related to the Fair Work Commission Aged Care Work Value Case award wage increases from 1 October 2025.
A trusted aged care workforce – Stakeholder toolkit to support communications with older people
This toolkit provides information and materials to help aged care providers, peak bodies, advocacy organisations and community groups inform older people, their families and carers about how the aged care workforce should operate under the new Aged Care Act.
New Aged Care Act roadmap
This roadmap outlines key dates and milestones that aged care providers should be aware of in the lead up to the start of the new Aged Care Act from 1 November 2025.
COVID-19 outbreaks in Australian residential aged care homes – 26 September 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Quarterly Financial Report – Guidance and Frequently Asked Questions – Q2 – 2025-26
This guide is designed to assist Registered Providers of aged care services complete their Quarterly Financial Report (QFR) from Quarter 2, 2025-26.
Alternative skills mix use in specialised homeless residential aged care services – Evaluation report
This evaluation report presents the findings into the service model and staffing skills mix of specialised homeless aged care homes. The report gives recommendations about models of care, skills mix and care minutes, monitoring and reporting.
Aged Care Financial Report Guidance and FAQs 2025-26
This guide is designed to assist Registered Providers of aged care services complete their Aged Care Financial Report (ACFR) for 2025-26.
Workforce initiatives
This fact sheet is a summary of some of the workforce initiatives available to support aged care providers.
Changes in financial reporting from 1 November 2025 – Webinar presentation
Changes in financial reporting from 1 November 2025 – Webinar Presentation: Access the slides from the live webinar.
Changes to Star Ratings: Staffing rating – Information for older people, their families and carers
We are making changes to the way the Staffing rating for Star Ratings is calculated. This factsheet explains how and when you will see these changes.
Changes to Star Ratings: Staffing rating – Information for residential aged care providers
We are making changes to the way the Staffing rating for Star Ratings is calculated. This factsheet explains how and when the changes will commence.
Single Assessment System assessment organisations by service area, region, state and territory
A list of assessment organisations that deliver aged care needs assessments and residential aged care funding assessments in Australia.
Star Ratings quarterly data extract – August 2025
Service level Star Ratings data as at August 2025.
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Statement of Rights and Statement of Principles
This videos explains how the Statement of Rights and Statement of Principles under the new Aged Care Act recognise the valuable role workers play in aged care.
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Whistleblower protections in aged care
This video explains how people who call out issues, including aged care workers, will be protected to make a whistleblower disclosure under the new Aged Care Act.
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Aged care worker screening
This video explains how a more robust worker screening check will soon be introduced. This will make sure you are suitable to work in aged care.
COVID-19 outbreaks in Australian residential aged care homes – 19 September 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
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Complaints in aged care
This video explains the complaints process under the new Aged Care Act. It explains how feedback is an important way for providers to understand what is working well in aged care and identify areas that can be improved.
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