Stronger provider governance in aged care

We’re changing provider governance arrangements to improve the quality and transparency of aged care services. From 1 December 2022, these changes will apply to Australian Government-funded aged care providers of residential care, home care, and flexible care.

Changes to provider governance from 1 December 2022

From 1 December 2022, we are changing provider governance arrangements to improve the quality and transparency of aged care services.

Provider governance will be strengthened through changes to:

  • governing body membership and advisory bodies
  • reporting of provider circumstances
  • procedures for provider key staff.

To develop these changes, we consulted with:

  • older Australians and their representatives
  • peak bodies
  • aged care providers.

Who the provider governance changes apply to

Changes to provider governance apply to approved providers of:

  • residential care
  • home care
  • flexible care.

These changes do not apply to providers who:

  • deliver short-term restorative care
  • deliver multi-purpose services
  • operate under a grant agreement, such as:
    • Home Support Program (CHSP)
    • National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP).

To learn more see the Strengthening provider governance webpage of the Aged Care Quality and Safety Commission website.

These measures are included in the federal Aged Care and Other Legislation Amendment (Royal Commission Response) Act 2022. They address recommendations 88 to 90 of the Royal Commission into Aged Care Quality and Safety.

These reforms seek to improve the governance systems of approved providers of Commonwealth-funded aged care.

Changes to sharing information about provider operations

The Royal Commission into Aged Care Quality and Safety recommended that older Australians have better access to information about approved providers’ operations.

From 31 October 2023, we will require extra information from approved providers about their operations.

We will publish extra information about the operations of individual providers on the My Aged Care website. Where possible, the information will be sourced from data we already hold.

Residential and home care providers

Residential care and home care providers must provide by 31 October each year:

  • a statement signed by the governing body that the provider complied with its duties under the aged care legislation, and if not, why and what is being done to fix this
  • the kind of feedback and complaints received by each service, and key improvements made at the service in response
  • whether the providers’ governing body includes representatives from Aboriginal and/or Torres Strait Islander, disability, gender diverse and cultural and linguistically diverse communities
  • key things done to support a diverse and inclusive environment for care recipients and staff at each service
  • information about whether the provider:
    • has a majority of independent members and a person with clinical experience on their governing body
    • has an exemption from this responsibility.

Transition care

Providers of transition care must provide by 31 October each year:

  • the kind of feedback and complaints received by each service, and key improvements made at the service in response.

Provider Governance Section

Contact the Provider Governance Section for more information about strengthening governance in aged care.
Provider Governance Section
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