Advice for the aged care sector on COVID-19

Find up to date information and advice on COVID-19 for aged care providers, aged care workers and people who receive residential or home care.

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The National COVID-19 Health Management Plan

The National COVID-19 Health Management Plan for 2023 consolidates the critical work already undertaken by the Commonwealth and State and Territory Governments in providing guidance to manage COVID-19 in aged care.

A National Statement of Expectations on COVID-19 Management in Aged Care Settings also accompanies the National Plan. 

For providers of aged care

Immediate outbreak response

If a staff member or resident in your service becomes positive with COVID-19 you must immediately:

Under the Privacy Act 1988, this information should be de-identified and should not include personal or private information that can identify an individual, such as their name, address, date of birth or contact details. It should also not include information about a resident’s movements or passing.

Advice for aged care providers

  • Prevent and prepare for COVID-19 in residential care
    Read about preventing COVID-19 cases, accessing personal protective equipment, supporting visitations and screening restrictions, training your staff, and accessing resources.
  • Managing home care through COVID-19
    Understand how to respond to changing circumstances, managing COVID-19 risks and resources to help navigate impacts in their community and information for your workers and clients.

  • CDNA Guidelines
    Released on 30 September 2022, this Guideline provides aged care homes advice about the prevention, control and public health management of outbreaks of acute respiratory infection, including COVID-19 and influenza.

  • Winter plan – a guide for residential aged care providers
    The plan provides overarching guidance and resources for aged care providers to support their readiness, response and recovery from exposures and outbreaks of COVID-19 and/or influenza during winter 2022. Targeted primarily at the residential setting, the plan includes Checklists of practical, on‑the‑ground actions which providers (of both residential and/or community based aged care) should be considering.
  • Managing a COVID-19 outbreak in aged care
    Understand what an outbreak is, what you must do if one occurs, and what resources you can access to help manage the outbreak effectively.
  • Government support for providers and workers
    We provide support to Australian Government-funded aged care services (residential and in-home care) with a COVID-19 outbreak. This includes additional personal protective equipment, workforce support and reimbursing costs related to COVID-19.
  • Information for CHSP service providers
    Advice on changes to the Commonwealth Home Support Program (CHSP) during COVID-19 including flexibility provisions, emergency funding, unspent funds, access to personal protective equipment (PPE), workforce and conducting assessments.

COVID-19 advice for organisations that provide:

Resources and training

For aged care workers

Residential aged care workers that have tested positive for COVID-19 should not attend work for at least 7 days after testing positive and until they have no symptoms of COVID-19. This includes workers providing close personal care to an older person in their home or in a community setting.

For older Australians, residents and carers

  • People in residential facilities and visitors
    Information on your safety and wellbeing, vaccinations, oral antiviral medications, admission to facilities during COVID-19 and supporting visitations.
  • Older people and carers
    Information on how to protect yourself from COVID-19, access to medical appointments, medicine, food, meals, wellbeing support and support available for carers.
  • Managing home care through COVID-19
    Older Australians who need support at home can still access in-home care services during COVID-19. Read about how home care packages and Commonwealth Home Care Support Programme services are responding to  changing circumstances to effectively manage COVID-19.

For residents, families and friends

Visitors to residential aged care that have tested positive for COVID-19 should not visit high-risk settings like residential aged care homes for at least 7 days after testing positive and until they have no symptoms of COVID-19.

Translated resources

Aged care reporting and reviews

State and territory aged care COVID-19 information

Your state or territory has the latest information on COVID-19 for your local area.  Make sure you stay up to date on restrictions, PPE requirements and other measures relating to COVID-19 in aged care.

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