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Support at Home overview (for older people)
This video provides an overview of the Support at Home program suitable for older people, their families and carers. -
Support at Home overview (for providers/workforce)
This video provides an overview of Support at Home suitable for providers and people who work in aged care. -
Support at Home contributions (for older people)
This video provides an understanding of participant contributions under Support at Home. -
Guidance for Support at Home care partners
This resource contains information that will help care partners to prepare for Support at Home and support HCP care recipients transition to the Support at Home program. -
Support at Home starts 1 November
This video explains how the start date of the new Support at Home program has been briefly deferred to 1 November 2025, and what the change means for you. -
Support at Home pricing FAQs
The document provides answers to frequently asked questions about pricing for the Support at Home program. -
Support at Home service list FAQs
The document provides answers to frequently asked questions about the service list for the Support at Home program. -
Support at Home program – Booklet for older people, families and carers
This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program. -
Support at Home provider training: Module 4 – Claiming and payment arrangements
This page contains the link to the PDF version of the Support at Home claiming and payment arrangements module. Users will be able to download the PDF resource and access the training offline. -
Support at Home program manual (version 3) – A guide for registered providers
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations. -
Support at Home program – End-of-Life Pathway
This fact sheet provides an overview of the End-of-Life Pathway, part of the Support at Home program. -
Support at Home program – services
This fact sheet provides detail on the range of services that can be accessed under Support at Home. -
Hardship assistance for aged care – Fact sheet
This fact sheet provides information about accessing assistance to pay for aged care fees. -
Support at Home program – participant contributions
This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support. -
Support at Home program – Assistive Technology and Home Modifications (AT-HM) scheme
This fact sheet provides an overview of the Support at Home Assistive Technology and Home Modifications (AT-HM) scheme, which will give Support at Home participants access to products, equipment and home modifications based on their assessed needs. -
Support at Home program – self-management
This fact sheet provides information on how Support at Home participants can use self-management for greater control over the services they receive. -
Support at Home program – care management
This fact sheet provides information on how care management will help Support at Home participants to get the best outcomes from their aged care services. -
Support at Home program – classifications and budgets
This fact sheet provides an overview of the 8 ongoing classifications and budgets in the Support at Home program. -
Support at Home program – Restorative Care Pathway
This fact sheet provides an overview of the Restorative Care Pathway and how it can be used for short-term restorative care. -
Support at Home provider training: Module 2 – Service agreement, care plan and budget planning
This page contains the link to the PDF version of the Support at Home service agreement, care plan, and budget planning module. Users will be able to download the PDF resource and access the training offline. -
Support at Home provider training: Module 3 – Short-term pathways
This page contains the link to the PDF version of Module 3 – Support at Home short-term pathways. Users will be able download the PDF resource and access the training offline. -
Restorative Care Pathway Clinical Guidelines
This resource provides clinical recommendations for the delivery of the Restorative Care Pathway under the Support at Home program. -
Support at Home provider training: Module 1 – Assessment process and service delivery
This page contains the link to the PDF version of the Module 1 – Assessment process and service delivery. Users will be able download the PDF resource and access the training offline. -
Support at Home provider training – Program Overview
This page contains the link to the PDF version of the Support at Home provider training – Program Overview. Users will be able to download the PDF resource and access the training offline. -
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.