Resources
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Quick Reference Guide – How to access and use the COVID-19 Support Portal
This guide provides instructions for residential aged care providers to access and use the COVID -19 Support Portal.
Part of a collection: My Aged Care – Service Provider Portal ResourcesMy Aged Care – Provider Portal User Guide: Part 2 Team Leader and Staff Member Functions
This user guide explains to team leaders and staff members how to use the My Aged Care provider portal.
Part of a collection: My Aged Care – Service Provider Portal ResourcesFrequently asked questions – How to access and use the COVID-19 Support Portal
This document provides answers to frequently asked questions for residential aged care providers to access and use the COVID-19 Support Portal. Residential aged care services should report to the Commonwealth on COVID-19 outbreaks or exposures through this portal.
My Aged Care Quick Reference Guide – CHSP Grandfathered clients
This guide explains how to upload grandfathered client data collection in the provider portal and identifying the services for each client.
Managing your Home Care Package service information in the My Aged Care ‘Find a Provider’ tool
This document provides information for Home Care Packages Program service providers on the requirements for managing service information in the My Aged Care ‘Find a Provider’ tool.
Part of a collection: My Aged Care – Service Provider Portal ResourcesAustralian National Aged Care Classification (AN-ACC) app – sideloading files
Aged care assessment organisations can distribute the Australian National Aged Care Classification (AN-ACC) installation files so their staff can manually install (sideload) the AN-ACC app on a Windows 8+ device.
My Aged Care – Service Provider Portal Resources
These resources will help approved aged care service providers to use the My Aged Care service provider portal. They include fact sheets, guidelines, quick reference guides and videos.
My Aged Care – Assessor Portal Resources
These resources will help assessors to use the My Aged Care assessor portal. They include fact sheets, guidelines, quick reference guides and videos.
Summaries of My Aged Care System Changes
This collection contains summaries of changes made to the My Aged Care system from March 2019.
My Aged Care Assessor Portal – User Guide for Residential Funding Assessment Organisations
The User Guide provides an overview of the portal and describes the functions that an individual with the Organisation Administrator role in the Assessor Portal can perform.
Part of a collection: My Aged Care – Assessor Portal ResourcesSummary of My Aged Care System Changes – February 2022
This update is designed for Assessors and Service providers and gives a summary of the system changes to be delivered on Monday 28 February 2022.
Part of a collection: Summaries of My Aged Care System ChangesAN-ACC Assessor Application User Guide
The AN-ACC application (AN-ACC app) enables assessors to conduct Australian National Aged Care Classification (AN-ACC) assessments.
Quick Reference Guide: How to access and use the Serious Incident Response Scheme (SIRS) portal
This guide outlines how to access and use the SIRS portal through the My Aged Care provider portal.
Part of a collection: My Aged Care – Service Provider Portal ResourcesSupport Portal for providers’ reporting a COVID-19 outbreak or exposure in residential aged care
Describes the steps to report a COVID-19 outbreak or exposure in residential aged care.
My Aged Care – Consent for Assessment
This fact sheet is for Regional Assessment Services (RAS) and Aged Care Assessment Team (ACAT) assessors. It provides guidance on the importance of gaining informed consent before the collection, use or disclosure of personal information when assessing for aged care services.
Part of a collection: My Aged Care – Assessor Portal ResourcesImproved Payment Arrangements (IPA) for home care – Subsidy estimator and unspent funds examples
The Subsidy Estimator and Unspent Funds Examples are guidance materials for home care providers on how claims will work under Improved Payment Arrangements.
Managing CHSP service information in the My Aged Care ‘Find a Provider’ tool
This guide explains how Commonwealth Home Support Programme (CHSP) providers should display their service information in the My Aged Care ‘Find a Provider’ tool.
Part of a collection: My Aged Care – Service Provider Portal ResourcesConfirming Authorised Representatives in My Aged Care
This fact sheet is for Regional Assessment Services (RAS) and Aged Care Assessment Team (ACAT) assessors. It guides assessors on the requirements and steps to confirm authorised representatives for clients within the My Aged Care Portal.
Part of a collection: My Aged Care – Assessor Portal ResourcesMy Aged Care Assessment Manual
This manual is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.
Part of a collection: My Aged Care – Assessor Portal ResourcesMy Aged Care Quick Reference Guide – How to access and use the Quality Indicators application
This quick reference guide shows you how to access and use the quality indicators application so you can upload quality indicator data. All government-subsidised residential aged care providers must submit data to comply with the National Aged Care Mandatory Quality Indicator Program.
Part of a collection: My Aged Care – Service Provider Portal ResourcesMy Aged Care Quick Reference Guide 12 – Nominating an Aged Care Assessment Team (ACAT) Delegate
This guide explains how assessors can apply to become delegates in the My Aged Care assessor portal, and how team leaders can action or initiate a request.
Part of a collection: My Aged Care – Aged Care Assessment Teams information packmyAssessor app – sideloading files
Aged care assessment organisations can distribute the myAssessor installation files so their staff can manually install (sideload) the myAssessor app on a Windows 8+ device.
My Aged Care Quick Reference Guide – How to access the Quality Indicator Dashboard and Reports
This guide helps you access the quality indicator dashboard and reports in the My Aged Care provider portal.
Summary of My Aged Care System Changes – October 2021
This document outlines the key My Aged Care system changes to be introduced as apart of the Release 23.
Part of a collection: Summaries of My Aged Care System ChangesMy Aged Care – Provider Portal User Guide: Part 1 Administrator Functions
This user guide explains to administrators how to use the My Aged Care provider portal.
Part of a collection: My Aged Care – Service Provider Portal Resources