Cover image from National-COVID19-Residential-Aged-Care-Emergency-Communication-Guide


National COVID-19 Residential Aged Care Emergency Communication Guide

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Publication date: 
1 September 2021
Last updated: 
2 September 2021
Publication type: 
Intended audience: 
General public

The guide covers roles and responsibilities, communication protocols and processes for the Australian Government, State and Territory Governments, the Aged Care Quality and Safety Commission (ACQSC) and residential aged care facility providers.

The activities outlined may be increased or decreased, depending on the level of transmission and may occur simultaneously, dependent on resources. These activities and obligations are consistent across all escalation tiers as outlined in the Coronavirus (COVID-19) – National aged care guidance – escalation tiers and aged care provider responses.