My Aged Care Quick Reference Guide – Navigating and viewing information in the client record

Downloads

Service and Support Portal Quick Reference Guide – Navigating and viewing information in the client record

We aim to provide documents in an accessible format. If you're having problems using a document with your accessibility tools, please contact us for help.

Publication date: 
June 2019
Last updated: 
24 June 2022
Publication type: 
Guideline
Intended audience: 
Health sector
Description: 

This guide explains how to search and view client record information in the My Aged Care service and support portal (formerly Provider Portal).

The client record contains:

  • client details
  • client's support network and relationships
  • service referral details
  • assessment information
  • documents attached
  • care approval information
  • service delivery information
  • client interactions with My Aged Care
  • notes about the client.