Final migration of missing CHSP clients – FAQs

This document answers some frequently asked questions the department has received from Commonwealth Home Support Programme (CHSP) service providers about Missing CHSP Client Migration process.


Final migration of missing CHSP clients – FAQs

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Health sector

The FAQs help CHSP providers migrate missing CHSP clients into My Aged Care using the ‘CHSP Grandfathering’ tile in the My Aged Care Provider Portal.

For further assistance with navigating the Provider Portal, contact the My Aged Care Provider and Assessor Helpline on 1800 836 799 (8am to 8pm Monday to Friday or 10am to 2pm Saturday).

For any technical queries about the data collection template, please email

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