Community Visitors Scheme (CVS) COVID-19 frequently asked questions for auspices

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Publication date: 
22 April 2020
Last updated: 
23 April 2020
Publication type: 
Fact sheet
Intended audience: 
General public

This document includes information about additional funding for the CVS and the answers to the following questions:

  • Can we purchase technology with CVS funds?
  • What training can auspices use to upskill volunteers?
  • Will there be IT support to help residential facilities and home users if we provide devices to utilise?
  • Do visits need to cease all together during the COVID-19 pandemic?
  • Will virtual or phone visits count during this period?
  • How can we work towards virtual or phone interactions?
  • How can auspices further support recipients outside of face-to-face visits?
  • Can auspices extend the program to support those outside the aged care system?
  • Will the criteria around police checks for volunteers be relaxed at this time?
  • Who will bear the cost of extra police checks if there is an increased uptake of volunteers?
  • Will flu injections be needed for all volunteers?

Also see the second volume of COVID-19 frequently asked questions for auspices.