Aged Care Workforce Retention Payment eligibility flow chart

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Aged Care Workforce Retention Payment eligibility flow chart

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Publication date: 
3 August 2020
Last updated: 
2 September 2020
Publication type: 
Fact sheet
Intended audience: 
Health sector
Description: 

This flow chart asks whether you provide direct care services to aged care residential or Home Care Package clients. This can be as a full-time, part-time or casual employee.

You are eligible for the payment if you provide direct care:

  • For resident aged care workers, this includes registered nurses, enrolled nurses, allied health workers and personal care workers who are directly in contact with the resident to assist with dressing, showering, wound management, medication, movement, feeding, hygiene and grooming or similar direct care activities.
  • For home care workers delivering home care under an approved home care package, this includes clinical support, personal care (showering, dressing etc), cleaning and support with household tasks, meal preparation, social support, shopping services, community access, transport, allied health and respite services.

If you provide non-direct care only (management, administration, grounds, laundry or maintenance) and did not deliver any of the eligible categories of clinical and sub-clinical direct face-to-face support, you are not eligible for the payment.

If you have undertaken both direct and non-direct care services in your work (for example, laundry and personal care), you are eligible for the payment in relation to the direct care component of your work only.

If you are eligible, your employer or agency will apply on your behalf. Your payment will be based:

  • For payment 1, we use the 4-week period before the application date. If an application is made after 1 August, we use the 4-week period before 31 July 2020.
  • For payment 2, we use the 4-week period before 31 August 2020.

For residential care, if your hours are:

  • between 3 and 7.5 hours per week, your payment is $160
  • more than 7.5 and up to 15 hours per week, your payment is $320
  • more than 15 and up to 22.5 hours per week, your payment is $480
  • more than 22.5 and up to 30 hours per week, your payment is $640
  • more than 30 hours per week, your payment is $800

For Home Care Package care, if your hours are:

  • between 3 and 7.5 hours per week, your payment is $120
  • more than 7.5 and up to 15 hours per week, your payment is $240
  • more than 15 and up to 22.5 hours per week, your payment is $360
  • more than 22.5 and up to 30 hours per week, your payment is $480
  • more than 30 hours per week, your payment is $600