My Aged Care logo

Fact sheets

Roles and Responsibilities of My Aged Care Users

Actioning Changes to a Client’s Support Plan fact sheet

Assigning Priority Level for Service fact sheet

My Aged Care – AUSkey Questions and Answers

My Aged Care – Client Summary Tab

How to Become a Representative for Someone in My Aged Care

Linking Support and Reablement fact sheet

Making a Complaint about My Aged Care

Managing your CHSP Service Information in My Aged Care: Service Delivery Areas

Managing your Home Care Service Information fact sheet

My Aged Care Complaint Management Process – for Service Providers

Support Plan Review and New Assessment – Key Principles and Guidance

When to Request a Support Plan Review from an Assessor fact sheet

Forms

My Aged Care – Application for Care Form

Guidance documents

My Aged Care – Provider Portal User Guide: Part 1 Administrator Functions

My Aged Care – Provider Portal User Guide: Part 2 Team Leader and Staff Member Functions

My Aged Care – Key Terms

My Aged Care – Service Finder Specialisation for Aboriginal and Torres Strait Islander People: Guidelines for Service Providers

My Aged Care – Service Finder Specialisation for Culturally and Linguistically Diverse People: Guidelines for Service Providers

My Aged Care – Service Finder Specialisation for LGBTI People: Guidelines for Service Providers

My Aged Care – Logging in to the My Aged Care Provider Portal using myGovID

Logging in to the My Aged Care Portals using VANguard FAS

Dual Portal Access to My Aged Care

Quick reference guides

My Aged Care Quick Reference Guide – How to Access and Use the Quality Indicators Application

My Aged Care Quick Reference Guide – How to Access the Quality Indicator Reports

My Aged Care – Aged Care Funding Instrument (ACFI) Review and Reconsideration Process

My Aged Care Quick Reference Guide – Activating the Quality Indicators Tile

My Aged Care Quick Reference Guide – Adding Short-Term Restorative Care (STRC) as a Service Type

My Aged Care Quick Reference Guide – Create and Maintain Staff Accounts

My Aged Care Quick Reference Guide – Create Service Delivery Outlets and Add Service Information

My Aged Care Quick Reference Guide – Manage Referrals for Service

My Aged Care Quick Reference Guide – Navigating and Viewing Information in the Client Record

My Aged Care Quick Reference Guide – Recording and Updating Client Service Delivery Information

My Aged Care Quick Reference Guide – Advanced Outlet and Service Management: Transferring Clients and Services

My Aged Care Quick Reference Guide – Updating Multi-Purpose Services in the My Aged Care Service Provider Portal

My Aged Care Quick Reference Guide – Viewing Wait Time Information for Home Care Packages

My Aged Care Quick Reference Guide – Viewing, Actioning and Managing Preferences for Tasks and Notifications

Videos – Set-up and maintenance

Watch our video playlist for set-up and maintenance:

Videos – Provider Portal service management

Watch our video playlist for service management:

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Last updated: 
22 January 2020
Publication type: 
Collection
Audience: 
Health sector
Description: 

Approved aged care service providers must use the My Aged Care service provider portal. These resources provide information about My Aged Care and how to use the portal.