Resources
Care Minutes Performance Statement – template
Residential aged care providers can use this template to prepare their Care Minutes Performance Statement. This will need to be externally audited before submitting it within the 2025–26 Aged Care Financial Report.
Webinar 1: Living well in care – A conversation for older people – Questions and answers
This document provides answers to the questions raised during the Living well in care – A conversation for older people webinar held on 26 February 2026.
Places to people – Fact sheet for providers
We are making changes to residential aged care so older people will have more choice. Find out about the changes and what they mean for residential aged care providers.
Guide – how to report offline beds in residential aged care
This guide provides clear and practical instructions for residential aged care providers on how to report offline beds.
Home-level care minutes performance in residential aged care
This provides information on care minutes performance for residential care homes by financial years. From 1 April 2026, quarterly performance will be used to calculate the care minutes supplement for non-specialised metropolitan homes.
Places to people: Fact sheet for older people
We are making changes to residential aged care so older people will have more choice. Find out about the changes and what they mean for you.
Webinar 2: Designing better aged care environments
These slides are for the Designing better aged care environments webinar held on 12 March 2026.
Pricing risk assessments for residential aged care – fact sheet
This fact sheet outlines information on new pricing risk assessments for residential aged care providers.
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Introduction to pricing risk assessments
This video gives an overview of new pricing risk assessments for residential aged care providers.
Higher everyday living fees in residential care homes
This booklet provides information on the new higher everyday living services that residential care homes may offer from 1 November 2025.
Registered nurse coverage in residential aged care dashboard
This dashboard provides users with high level information on 24/7 registered nurse coverage in residential aged care.
Residential Care Service List
This booklet provides information on the care and services that residential care homes are required to provide.
Residential Care Service List and higher everyday living fee – Guidance for providers
The information in this manual is intended as a general guide to providers on the policy intent of the Residential Care Service List and the Higher Everyday Living Fee (HELF).
AN-ACC Assessment Inter-rater Reliability Analysis
The AN-ACC Assessment Inter-rater Reliability Analysis report has been prepared by an independent organisation, Ernst & Young, and details the statistical checks undertaken to confirm the repeatability and reliability of AN-ACC assessment outcomes.
Care minutes supplement – frequently asked questions
This resource provides answers to some frequently asked questions about the care minutes supplement being introduced from April 2026 for non-specialised metropolitan residential care homes.
Webinar 1: Living well in care – A conversation for older people – Webinar slides
These slides are for the Living well in care – A conversation for older people webinar held on 26 February 2026.
Audit requirements for Care Minutes Performance Statement – guidance for auditors
The resource includes information to support auditors in performing assurance engagements over the Care Minutes Performance Statement.
Care Minutes Performance Statement – audit report templates
We have prepared audit report templates for auditors to apply in auditing Care Minutes Performance Statements for residential aged care providers. This includes an unmodified report, qualified opinion, adverse opinion and disclaimed opinion.
Residents’ Experience Survey – A guide for providers
This guide provides residential aged care providers and staff information about how to participate in the annual Residents' Experience Survey.
Consent for restrictive practices – Information for aged care providers
This fact sheet outlines the informed consent requirements for registered providers on obtaining informed consent from a Restrictive Practices Substitute Decision Maker (RPSDM) to use a restrictive practice on an older person.
Aged Care On-site Pharmacist Measure – Primary Health Network – Residential Aged Care Home Support Grant Program Guide
This document is designed to support Primary Health Networks (PHNs) that are participating in the Aged Care On-site Pharmacist Measure – Residential Aged Care Home Support Grant Program.
2026 Residents’ Experience Survey communication toolkit
This toolkit provides materials to help residential aged care providers and consumer peak bodies communicate with residents, their families and carers about the Residents’ Experience Survey.
New Arrangements for Aged Care from 1 November 2025 – Residential Care
Residential aged care providers must give this fact sheet to current or prospective residents who are considering opting in to the 1 November 2025 fee arrangements. It explains how opting in works, and how it affects fees and accommodation costs.
Voluntary Monthly Care Statements guide
This document guides aged care providers on how to provide Monthly Care Statements to their residents.
Changes to Star Ratings – Compliance rating fact sheet
We are making changes to the way the Compliance rating for Star Ratings is calculated. This fact sheet explains how and when the changes will commence.
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