Date published: 
28 September 2020
Media event date: 
26 September 2020
Media type: 
Media release
General public

The Victorian Aged Care Response Centre continues to provide the robust response effort required to protect our most vulnerable senior Australians living in aged care from the COVID-19 pandemic.  

  • It’s been almost a month since the number of aged care facilities in Category 1 fell to zero. There were 13 facilities in the Response Centre’s ‘high risk’ category in early August when the Centre first began operating.
  • In addition, there were 119 facilities on the Response Centre’s ‘Category 2’ list of facilities at risk, this has now reduced to 2.
  • The work of the Response Centre has also seen the number of facilities with outbreaks continue to fall.
    • There were 129 facilities with active outbreaks at the peak of the emergency. There are now 56 with outbreaks.
    • The total number of aged care outbreaks since 1 January 2020 is 173.

Daily update

  • There are currently 231 active cases in aged care in Victoria, less than a sixth of the peak of 2075 in August.
  • There have been a cumulative total of 4596 cases in aged care in Victoria.
    • 1962 residents
    • 2020 staff
    • 614 close contacts which are neither staff nor residents of the facility
  • Total number of deaths associated with aged care outbreaks in Victoria is 620.
    • There were 1 aged care related deaths reported today.
  • The Response Centre’s robust infection prevention and control efforts continue to expand across metropolitan and regional facilities:
    • Australian Defence Force (ADF) personnel have visited a total of 589 aged care facilities to date.
    • The Aged Care Quality and Safety Commission has conducted a total of 212 ‘spot checks’ on aged care facilities.
    • Western Health have also provided assistance in prevention measures at 37 aged care facilities.
    • 40 personnel from Australian Medical Assistance Teams (AUSMAT) have completed 174 visits to 80 facilities.
  • 2 National Aged Care Emergency Response (NACER) teams, totalling 11 personnel are currently filling a number of roles across the sector, including nursing, personal care, and cleaning.
  • 6 interstate clinical and support personnel in one team are currently deployed from Western Australia.
  • 101 Residential Aged Care Assistants and Safety Observers have been deployed by the Response Centre to 24 facilities.
  • Regular Zoom meetings are being conducted with staff at aged care facilities to assist with return to work arrangements.

Weekly Update

  • The Response Centre has supported 8 aged care facilities in direct communications with families and primary contacts of residents. This has included 956 outbound calls, and 740 inbound calls since 23 July 2020.
  • To stabilise and strengthen the Victorian aged care workforce during the pandemic, the Commonwealth have funded a surge workforce to assist aged care facility managers with more than 31,000 shifts being filled.
    • 22,339 shifts filled by Recruitment, Consulting and Staffing Association (RCSA) staff.
    • 5768 shifts filled by Healthcare Australia staff.
    • 1898 shifts filled by 96 Mable contractors.
    • 601 roles filled by Aspen Medical staff including Clinical First Responder deployments.
    • 495 shifts filled by 35 HealthX staff.
    • 426 shifts filled by 59 Torrens staff.

The Victorian Aged Care Response Centre is a joint arrangement between the federal and state governments, bringing together more than 80 staff from 22 agencies.

Its priorities are focused on:

  • Care and safety of residents
  • Safety of staff
  • Unifying effort across agencies
  • Rapid identification and prioritisation of outbreaks
  • Rapid response and intervention
  • Prevention of outbreaks
  • Effective communication and engagement
  • Preservation of the health care system


Victorian Aged Care Response Centre contact

Contact information for the Victorian Aged Care Response Centre.

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