Date published: 
2 October 2020
Media event date: 
1 October 2020
Media type: 
Media release
General public

The Victorian Aged Care Response Centre continues to provide the robust response effort required to protect our most vulnerable senior Australians living in aged care from the COVID-19 pandemic.  

  • There have been zero aged care facilities in Category 1 for more than a month. There were 13 facilities in the Response Centre’s ‘high risk’ category in early August when the Centre first began operating.

In addition, there were 119 facilities on the Response Centre’s ‘Category 2’ list of facilities at risk, this has reduced to 2.

  • The work of the Response Centre has also seen the number of facilities with outbreaks continue to fall.
    • There were 129 facilities with active outbreaks at the peak of the emergency – that number has now more than halved to 51.
    • The total number of aged care outbreaks since 1 January 2020 is 176.

Daily update

  • There are currently 135 active cases in aged care in Victoria, less than ten per cent of the peak of 2075 in August.
  • There have been a cumulative total of 4621 cases in aged care in Victoria.
    • 1962 residents
    • 2029 staff
    • 630 close contacts which are neither staff nor residents of the facility
    • 5.4 seven day rolling average of new cases
  • Total number of deaths associated with aged care outbreaks in Victoria is 634.
    • There were 2 aged care related deaths reported.
  • The Response Centre’s robust infection prevention and control efforts continue to be a priority across metropolitan and regional facilities:
  • Australian Defence Force (ADF) personnel have visited a total of 592 aged care facilities to date.
  • The Aged Care Quality and Safety Commission has conducted a total of 243 ‘spot checks’ on aged care facilities.
  • Western Health have also provided assistance in prevention measures at 37 aged care facilities.
  • 40 personnel from Australian Medical Assistance Teams (AUSMAT) have completed 174 visits to 80 facilities.
  • 2 National Aged Care Emergency Response (NACER) teams, totalling 11 personnel are currently filling a number of roles across the sector, including nursing, personal care, and cleaning.
  • 4 interstate clinical and support personnel in one team are currently deployed from Western Australia.
  • 101 Residential Aged Care Assistants and Safety Observers have been deployed by the Response Centre to 24 facilities.

Weekly Update

To stabilise and strengthen the Victorian aged care workforce during the pandemic, the Commonwealth has funded a surge workforce to assist aged care facility managers with more than 31,000 shifts being filled.

  • 22,339 shifts filled by Recruitment, Consulting and Staffing Association (RCSA) staff.
  • 5768 shifts filled by Healthcare Australia staff.
  • 1898 shifts filled by 96 Mable contractors.
  • 601 roles filled by Aspen Medical staff including Clinical First Responder deployments.
  • 495 shifts filled by 35 HealthX staff.
  • 426 shifts filled by 59 Torrens staff.

The Victorian Aged Care Response Centre is a joint arrangement between the federal and state governments, bringing together more than 150 staff from 28 agencies.

Its priorities are focused on:

  • Care and safety of residents
  • Safety of staff
  • Unifying effort across agencies
  • Rapid identification and prioritisation of outbreaks
  • Rapid response and intervention
  • Prevention of outbreaks
  • Effective communication and engagement
  • Preservation of the health care system

TLC Noble Manor Aged Care Facility Outbreak

A new outbreak of COVID-19 was reported at Noble Manor Residential Aged Care, Noble Park this morning. The current outbreak is one case in a family member who visited a resident in the facility. The visitor had no symptoms and was screened at entry with a temperature check and questionnaire and wore full PPE throughout the 15 minute visit.  

The visitor subsequently received a positive result 2 days after the visit as part of contact tracing related to a known outbreak in the community.

Residents and staff will be tested through the facility’s primary care services.

The DHHS Public Health Unit and the VACRC will liaise closely with the facility to ensure the ongoing needs of residents and staff are met and the facility’s outbreak plan is implemented. 

The facility management have been fully cooperative with VACRC in managing this outbreak, including actively communicating with families and providing counselling for families, residents and staff.

About the Victorian Aged Care Response Centre:


VACRC Media – communications [at]


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