Newsletters

Providers to note recent program updates to align with the merger of ACAud and HAASA.

The Schedule of Service Items and Fees 2024–25 is available. There are new updates to evidence and service requirements.

Providers must ensure that only qualified practitioners (QPs) deliver/supervise services to program clients. Providers must keep QP information in the Hearing Services Online portal (portal) up-to-date.

The Schedule of Service Items and Fees 2023–24 is available. The schedule has an updated format and new and updated information on several topics.

When you request to relocate a client in the portal, you must first obtain and record client consent. The previous provider must send a complete client record to the requesting provider within 7 days.

Service providers must not respond to external legal requests for program client information or release client files to external legal entities. Instead, notify us as we facilitate and handle all legal requests for access to client records.

The Schedule of Service Items and Fees 2022–23 is available. There are new inclusions in the updated schedule and some service items can be delivered via telehealth.

There is a new maintenance agreement template available, which comes into effect on 1 July 2022. We have updated the maintenance services fact sheet. A documenting consent and agreement fact sheet is now available.

The program is monitoring flood affected areas and will work with service providers to ensure continuity of service should sites be affected. Service providers can contact the program on 1800 500 726 should they be affected by flooding.

The Schedule of Service Items and Fees (No. 1) 2022 is now available. Verbal maintenance agreements can be provided. The change to service requirements comes into effect 21 February 2022.

Providers must comply with all program requirements, including the schedule of services items and fees. Providers must comply with mandatory state and territory Public Health Orders.

Familiarise yourself with program legislation and contractual obligations before publishing any promotional material. Review any existing advertising and marketing materials to ensure it is compliant with program requirements. Contact the program if you are unsure.

The Schedule of Service Items and Fees outlines the requirements related to services. The remaining COVID-19 special arrangements cease permanently from 1 January 2022. Non-compliant claims for services will be required to be reimbursed to the Commonwealth.