Your aged care update #25, 2023

Your Aged Care Update #24: New reporting requirements for residential and approved home care providers using GPMS, Consultation on new model for regulating aged care now closed and more.

Date published:
Health sector

New reporting requirements for residential and approved home care providers using GPMS

The Government Provider Management System (GPMS) portal makes it easier for providers to access and report information.

From 3 July, approved providers of residential aged care and home care packages will use GPMS for Quality Indicators, Provider Operations and 24/7 registered nurse responsibility reporting. Due dates are set out below.

To login to GPMS, or to learn more about what you need to do, please visit Government Provider Management System

Please note, provider reporting is mandatory and a regulatory requirement for compliance and payments.

If you need assistance, please contact the My Aged Care Service Provider and Assessor Helpline on 1800 836 799, 8am‑8pm Monday to Friday and 10am‑2pm on Saturday, across Australia.

Consultation on new model for regulating aged care now closed

Consultation on the new model for regulating aged care closed on Friday 23 June.

Thank you to everyone who participated and provided feedback on the proposed model.

We appreciate the support and interest in the development of a new regulatory model that will streamline processes and place greater emphasis on building strong working relationships to support older people.

We engaged with many people across the sector, including over 1,100 people attending our 9 May webinar, and more than 100 people participating in workshops. We also had close to 700 responses through surveys and written submissions. 

Your feedback will be used to refine the proposed model and improve the quality of care for older people.

Preparing for the 24/7 registered nurse responsibility

From 1 July 2023, residential aged care facilities must have at least one registered nurse (RN) on-site and on duty at all times. Providers can make sure their processes and teams are ready for this new responsibility by completing the 24/7 registered nurse responsibility provider readiness checklist.

The first 24/7 RN report is due by 11:59pm AEST on Monday 7 August through the new Government Provider Management System (GPMS). Providers need to log on to GPMS to report. Eligible providers that do not report for a facility will not receive the facility’s 24/7 RN supplement for that month.

More information:

Webinar: Digital Transformation Tech Talk

The department’s Digital Transformation agenda is working to create a better-connected aged care network that is consolidated, sustainable, automated and modern.

We invite the sector to join us for our next Digital Transformation Tech Talk webinar on Wednesday 12 July at 2pm‑3.30pm AEST.

We will share an update on the policy priorities for the Aged Care reform agenda, a playback of our digital transformation timeline and take a deeper look at some of your most popular questions.

You will also have a chance to ask questions in the open Q&A.

Register for the Digital Transformation Tech Talk webinar

eNRMC Adoption Grant Round 2 now open

Grant round 2 for adoption of the Electronic National Residential Medication Chart (eNRMC) is now open. Up to $20,000 is available to help with adoption costs for eligible residential aged care services, MPS and NATSIFAC services providing residential aged care.

The eNRMC is an approved electronic medication management system, holding information about medicines prescribed, supplied and administered for aged care residents. It enables electronic prescribing, supply and claiming of medicines.

This government initiative will provide $30 million to eligible services over 2.5 years. The grant round closes on 28 March 2024, unless all funding is granted early.

Find more information on the eNRMC Transitional Arrangement and the grant opportunity on the department’s website or GrantConnect.

Aged Care Provider Workforce Survey: Closing date extended

The Aged Care Provider Workforce Survey closing date has been extended.

Selected providers now have until 19 July to submit their completed surveys.

It is mandatory for selected providers to complete the survey. If you need assistance, please contact the helpline on 1800 800 996 (free call 9am‑8.30pm AEST weekdays) or email

Thank you to all providers who have completed the survey. Your participation will directly contribute to the workforce data and evidence. You can request an individualised report on the profile of your workforce once the data analysis is completed.

Find more information on the SRC website.

Better connected care through My Health Record

The Australian Digital Health Agency’s Registration Support team can assist residential aged care facilities and their residents to uptake digital technology including connection to My Health Record.

My Health Record is a secure and convenient way to share key health information. This includes vaccination and immunisation information, allergies, medications, pathology and radiology results and shared health summaries. Connecting to My Health Record reduces the time needed to obtain health information as a resident visits different health and care facilities, saving valuable time in an emergency.

Find out more about the benefits of connecting on the Digital Health website.

If you would like personalised registration support, email and a Registration Support Officer will be in touch.

HCP providers: Price caps to care and package management increasing with indexation

Price caps for care management and package management increased on 1 July 2023 in line with annual indexation. This aligns with the 11.9% increase to the Home Care Package (HCP) subsidy, which covers the award wage rise and indexation.

Providers, as always, must seek consent from care recipients to increase any prices, including care management and package management. If it is a reasonable business decision for providers to update prices to the new caps, they must update the My Aged Care Service Provider Portal.

For technical support, visit the My Aged Care website or call their Service Provider and Assessor Helpline on 1800 836 799 (8am-8pm Monday to Friday and 10am-2pm Saturday AEST).

CHSP providers: Complete wellness and reablement reporting by 31 July

Commonwealth Home Support Programme (CHSP) providers can now submit their 2023 wellness and reablement reporting via a survey on the Citizen Space Portal.

CHSP providers must complete the survey by Monday 31 July to meet their mandatory reporting requirements.

The department will release the results in the Wellness and Reablement Report.

If you have any questions, please contact your Funding Arrangement Manager or email

CHSP providers: 2023-24 Manual now available

The 2023-24 Commonwealth Home Support Programme (CHSP) manual is now available on the department’s website.

The 2023-24 CHSP manual provides up-to-date information on the program, including:

  • new definitions of Specialised Support Services (SSS) and Sector Support and Development (SSD)
  • clarification on the use of the full flexibility provisions for funded service types and Aged Care Planning Regions.

Find a summary of the changes in the manual’s quick reference guide.

New changes to the Home Care Workforce Support Program

The Home Care Workforce Support Program aims to attract, train and retain new and existing personal care workers in the home care workforce.

Based on feedback from the sector, the program has recently been expanded. From 1 June 2023, these new changes include providing:

  • additional support to providers of other care types i.e. residential aged care in rural and regional areas (MMM 3-7)
  • support for Commonwealth Home Support Program (CHSP) providers
  • payments to students who complete unpaid work placements and for staff to complete exit surveys.

Providers looking to grow their workforce or workers looking for employment can connect with an organisation in their state or territory.

More information about the Home Care Workforce Support Program is available on the department’s website.

Hotelling supplement for residential aged care

A hotelling supplement of $10.80 per resident per day for approved residential aged care providers began on 1 July 2023.

Eligible providers do not need to apply for the supplement. Services Australia will automatically pay it monthly with other residential aged care subsidies and supplements.

The hotelling supplement will be indexed on 20 March and 20 September each year.

Multi-Purpose Service providers will continue to receive separate basic daily fee supplement equivalent amounts (as they are not eligible for the hotelling supplement).

More information:

For any questions, contact

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