Protecting Older Australians: COVID-19 update 4 November 2020

What’s new: grief and trauma webinars for the aged care community, updated NSW Health advice on masks in RACFs, Zoom tools for people living with dementia and Aged Care Funding Instrument Desk Reviews

Date published:
Health sector

Today’s newsletter contains important information for providers about the webinar series on grief and trauma support available to the aged care sector.

There is also an update from NSW Health on the easing of requirements for masks in all aged care facilities, along with a suite of resources from Dementia Australia to help people use Zoom to stay socially connected.

Lastly there is an update on Aged Care Funding Instrument (ACFI) Reviews for residential aged care providers.

Again we encourage you to share this newsletter with your colleagues and workforce. Please also encourage them to subscribe for future updates.

Anyone living in an aged care facility, their family or representative who needs support should contact the Older Person’s Advocacy Network on 1800 700 600.

Grief and trauma webinars for the aged care community

Phoenix Australia, one of the organisations delivering trauma support to the aged care sector is hosting a free webinar to explore how trauma may affect residents, families, staff and management, and how it can impact delivery of care.

A panel of trauma experts from Phoenix Australia will discuss:

  • How to identify and manage potential sources of trauma
  • How trauma-informed care practices can better support residents, their families, and staff


4:00 pm – 5:00 pm (AEDT), Wednesday 11 November 2020


  • Nicole Sadler, Head, Policy and Practice, Phoenix Australia
  • Jane Nursey, Director, Clinical Services, Phoenix Australia
  • Anne-Laure Couineau, Director, Policy & Service Development, Phoenix Australia
  • Dr Richard Bonwick, Psychiatrist

Please feel free to forward this invitation to your colleagues. Find more information and register online.

The webinar will be made available online afterwards for anyone who cannot attend on the day.

For those who missed it, last week’s Older Persons Advocacy Network (OPAN) webinar introducing the 3 organisations delivering grief and trauma services and support to the aged care sector is available for viewing using Google Chrome Accessing grief and trauma support during COVID-19.

Updated NSW Health advice on masks in RACFs

NSW Health has updated its guidance to residential aged care facilities. This includes advice that masks are no longer necessary in all aged care facilities. NSW Health also recommends providers plan for all staff to wear surgical masks should it be recommended in the future where there is an increased risk of local transmission.

There is also a reminder about the need for caution on who is able to visit aged care facilities.

Zoom tools for people living with dementia

Dementia Australia has developed a suite of resources to help people living with dementia to stay connected. Developed by people living with dementia, the resources are designed to support the use of video conferencing to help people stay in touch.

Dementia Australia is keen for aged care staff to use these new resources to increase the opportunities for residents to enjoy social interaction during this unprecedented time of enforced isolation.

The following resources are available:

Aged Care Funding Instrument Desk Reviews

Approved Providers of residential aged care facilities should note that the Department of Health is undertaking ACFI reviews at-desk in the department’s offices until further notice.

This approach removes any risk of COVID-19 transmission occurring by departmental staff visiting residential aged care facilities.


Webinar: Accessing grief and trauma support during COVID-19 (use Google Chrome)

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