The booklet has been translated into 18 languages and is available on the My Aged Care website for downloading and printing.
The Older Persons Advocacy Network (OPAN) has supported the department with raising awareness and providing education about the Charter, which includes support to aged care service providers and consumers. More information is available on OPAN’s website.
Managing your CHSP service information in My Aged Care
A factsheet on managing service delivery information for Australian Government funded service listings in My Aged Care is now available for CHSP providers.
It aims to help ensure that the service delivery information you set up in the My Aged Care ‘Find a provider’ tool accurately reflects where you are able to deliver services. It is important this information is accurate as it is publicly displayed and informs the referrals made by contact centre staff and assessors.
Please check that:
your service delivery information is accurate
other service information is up–to–date, including service availability information.
If you have any questions about your Funding Agreement and contractual obligations please contact your Funding Arrangement Manager (FAM). For technical assistance you can contact the My Aged Care service provider helpline on 1800 836 799.
Outcomes of the 2018 CHSP Wellness and Reablement Report
In late 2018, CHSP service providers in all states and territories (except in Victoria) were required to report on the implementation of wellness and reablement approaches in their service delivery.
The 2018 wellness and reablement report has allowed the department to gain a greater understanding of what is working well, what issues were identified by service providers and the level of support and information required by service providers to enable them to embed wellness and reablement approaches.