The new My Aged Care website and enhanced service finder is expected to replace the current website on 24 June 2019.
The new website will make it easier for consumers to find information about aged care services and understand the process to access these services.
The department conducted user testing and consulted stakeholders to develop the new website.
Website enhancements include:
simple navigation and clear steps to access aged care services
new information on aged care written in plain English
an updated ‘Find a provider’ tool with faster search results, more filter options, improved transparency and comparability of home care pricing information, and consumer–friendly language.
Service provider content
While there are new re-directs in place, we encourage you to update your bookmarked pages once the site is live to reflect the changes. The website address will remain the same but you may also need to update some URL links on your website or in your printed materials.
The department will continue to update the website in response to feedback and ongoing user testing.
New approved provider application forms from 1 July 2019
New application forms and guidelines for organisations seeking approval to provide residential, home and/or flexible care will be updated and available from 1 July 2019.
The new form will contain questions specific to the Aged Care Quality Standards which take effect from 1 July 2019.
If your organisation is applying for approval to provide residential care, home care or flexible care, you must use the relevant new application form. There are different forms for:
existing approved providers
All three forms allow organisations to be approved for one or more types of care:
flexible care (in the form of short–term restorative care).
should read the guidance information in conjunction with the application forms
must use the approved form that is current at the time of applying.
Charter of Aged Care Rights online resources available
Resources to support the sector’s understanding of the new Charter of Aged Care Rights (the Charter) are available on the My Aged Care. Some hard copies of the resources will also be available shortly, you can order limited numbers of these by emailing our distributor directly.
a Charter of Aged Care Rights booklet designed for consumers to inform them of their aged care consumer rights. It will be useful for:
senior Australians, their family and carers
aged care providers and staff
a Charter of Aged Care Rights poster designed to display in your organisation and promote awareness of the Charter.
The booklet is being translated into 18 languages and will also be available on the department’s website for downloading and printing.
Streamlined Consumer Assessment for Aged Care – discussion paper report now available
The Streamlined Consumer Assessment for Aged Care Discussion Paper Report is now available. The Report outlines key issues and feedback received from the consultation.
The Discussion Paper was available for public consultation from December 2018 to February 2019 and received 223 submissions from the aged care sector and other interested parties on the design of the new assessment model.
Macular Disease Foundation Australia Digital training tools
The Macular Disease Foundation Australia (MDFA) have developed easy-to-use digital training tools to be used in all Residential Aged Care Facilities (RACFs) to help staff understand the visual needs of residents and better care for those with vision loss and blindness.