Information for the Aged Care Sector Newsletter Issue 2019/01

In this issue: Homelessness action plan survey, streamlined assessment consultation, and more.

Date published:
Health sector

New My Aged Care website and enhanced service finder project

The Australian Government committed to deliver a new My Aged Care website with enhanced service finder functionality in the 2018–19 budget, aiming to:

  • enhance the consumer’s experience of using the website
  • improve access to aged care services
  • make it easier for consumers to find and compare aged care services in their preferred location.

This work is well underway and we will soon be providing details about what will change and what you will need to do to keep your information up to date. We will also give updates on publishing home care pricing information using a new pricing schedule.

The department is also actively addressing the issue of duplicate and incorrect service results appearing in the service finders. New requirements have been developed and are being enforced for service providers to manage and update their information. Further guidance for providers is available in the Managing your home care service information factsheet.

Reminder: Consultation on streamlined consumer assessment for aged care closing soon

Consultation on the Streamlined Consumer Assessment for Aged Care Discussion Paper closes on Monday, 11 February 2019.

We are seeking feedback from stakeholders to inform the finalisation of the streamlined consumer assessment model for aged care, including:

  • streamlining entry processes through My Aged Care
  • ensuring the quality of assessment services
  • ensuring assessment better supports senior Australians to remain independent in their homes
  • managing aged care assessments in remote areas
  • linking vulnerable people to additional support.

To provide feedback or for more information, please visit the Consultation Hub.

Streamlined assessment will start from 1 July 2020.

Reminder: Have your say on the Homelessness Action Plan

The Diversity Sub-group of the Aged Care Sector Committee has started work on an action plan under the Aged Care Diversity Framework to help the aged care sector support older people experiencing, or at risk of, homelessness.

The Sub–group is supported in this work by a reference group convened by the Housing for the Aged Action Group (HAAG).

HAAG has developed two online surveys to inform the action plan:

Provider Survey — for professionals, providers and services who work with older people, even those that do not specialise in providing services to people experiencing, or at risk of, homelessness

Consumer Survey — for older people, their friends, families and carers who have tried to get, or received, aged care services while living:

  • in rented, temporary, unsuitable, unsafe or overcrowded accommodation
  • with friends or family because no other option is available
  • in a car or on the streets.

Please complete the relevant survey by 8 February 2019.

For further information please contact: Project Manager, Dr Sandra South on 0427 662 687 or at

Online continence pocket guide for the aged care workforce

The Continence Foundation of Australia has developed a free online tool for those providing bladder and bowel support. Continence Support Now is a website that can be easily accessed on smart phones, tablets, laptop or desktop computers. It covers helpful information on skin care, products, equipment, catheters, bladder, bowel, diet, exercise, nutrition, mobility, toileting and care plans.

Continence Support Now content was written and reviewed by experienced continence nurses from the aged care and disability sectors. Users are able to ‘suggest a topic’, ensuring further relevant and up to date information can be added.

This initiative is funded by the Australian Government under the National Continence Program.

Recognising the need for end of life directions for aged care

End of Life Directions for Aged Care (ELDAC) is funded by the Australian Government to support health professionals and aged care staff to provide end of life care to senior Australians in residential aged care and the community.

In her blog, Dr Jennifer Tieman adds her perspective as the Director and Chief Investigator of the CareSearch project, to the need for Australia to be ready to care for older people as they come to the end of their life.

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