Hearing Services Program provider notice – Self-assessment tool (SAT) 2021

You must complete the SAT as a requirement under your contract. Completed SATs are due by 30 November 2021.

Date published:
Health sector

The self-assessment tool (SAT) is a key component of the Hearing Services Program’s risk-based approach to compliance monitoring. The SAT gives contracted service providers an opportunity to review their systems and processes to support compliance with the program requirements.

On 1 November 2021, all providers were sent an email advising them the 2021 self-assessment tool (SAT) was available for completion. A link was also provided on the program website.

Completion of the SAT is a requirement under clause 16.8 of the contract.

Please note that the provider SAT must be completed by midnight on 30 November 2021 (AEDT).

Once completed, you should receive an email from Citizen Space confirming receipt of your SAT. This email should contain a link to a copy of your responses. Please download and keep this copy for your records.

If you do not receive a confirmation email, please check your ‘Junk’ or ‘Spam’ folder. Otherwise, please contact us to confirm that your SAT has been received.

We welcome your feedback. Providers are able to give feedback on the SAT process in the ‘Other comments’ field at the end of the SAT.

If you have any questions regarding the SAT, please email us.

Hearing Services Program contact

Contact us for information about the Hearing Services Program.
Program contact
National Relay Service

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