Claims
All aged care providers will need to submit their online and paper claims to Services Australia as soon as possible to ensure prompt processing.
If your claim forms have missing or incorrect details, Services Australia will return them for corrections, which will delay processing. You can reduce delays by confirming your details before submitting your claim for payment.
For all enquiries please contact Services Australia on 1800 195 206.
Advance payments for January 2022
Services Australia will be issuing January 2022 advance payments for residential care which will be calculated on 17 December 2021 and will be paid from Tuesday 21 December 2021.
Note: As funds move between financial institutions, they can be delayed by 1 to 3 days before they are received.
Submit your November 2021 claim to Services Australia as early as possible before 17 December 2021 to allow for processing of the January 2022 advance payment.
Important message for Home Care Package providers
There will be no advance payment for Home Care Package providers. Providers should continue to submit monthly claims as usual.