Updated advice for NSW home and community aged care providers responding to emergencies

The Department would like to clarify the NSW state emergency pathways to request help that we had promoted in our previous message on responding to emergencies for home and community aged care providers.

All aged care providers are required to continue to deliver appropriate care in accordance with their emergency risk management plan, their relevant aged care program, and to provide regular advice to staff, family and care recipients. Care recipient safety must be prioritised at all times.

To make sure appropriate support is provided as quickly as possible, aged care providers, care recipients and their families or representatives should follow the NSW government pathways to request help:

• In New South Wales
  • Dial Triple Zero (000) for Police, Fire and Ambulance in an emergency
  • Call NSW State Emergency Services via 132 500 for help relating to floods and storms including damaged roofs, rising flood water, trees fallen on buildings, or storm damage.

If you are in a life-threatening situation, you should always call Triple Zero (000) for police, fire or ambulance.