From 1 July 2019, providers must give consumers a copy of the new Charter of Aged Care Rights signed by the provider. They must also ensure that the consumer or their representative has been given a reasonable opportunity to sign a copy of the Charter.
Asking for the consumer's signature allows them to acknowledge they have received the Charter and had assistance to understand it. Consumers are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.
The Charter of Aged Care Rights template for signing has been translated into 18 languages and is available on the department's website.