Date published: 
12 July 2019
Type: 
Subscriber announcement
Intended audience: 
Health sector

The new Charter of Aged Care Rights is now in effect and all providers have responsibilities, including to:

  • give consumers a signed copy of the Charter
  • assist consumers to understand the Charter
  • ensure that consumers, or their authorised person, are given a reasonable opportunity to sign a copy of the Charter.

Timeframes for implementing these new requirements are:

  • 1 July 2019 all requirements apply to new care recipients of all aged care programs.
  • 30 September 2019 all requirements apply to existing consumers of:
    • transition care
    • multi-purpose services in a residential setting
    • residential care
    • short-term restorative care in a residential setting.
  • 30 September 2019 a copy of the Charter must be sent to all existing CHSP care recipients.
  • 31 December 2019 all requirements apply to existing consumers of:
    • multi-purpose services in a community setting
    • National Aboriginal and Torres Strait Islander Flexible Aged Care
    • home care
    • short-term restorative care in a home setting.
  • 30 June 2020 - existing CHSP care recipients must be helped to understand the Charter and be given a reasonable opportunity to sign a copy of the Charter.

Further information is available on the department's website

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