Services Australia letters requesting means assessments issued incorrectly

Services Australia may have sent incorrect letters to aged care recipients, nominees and service providers. If you have already provided your income and asset information, you don't need to respond.

Date published:
Subscriber announcement
Health sector

Letters asking care recipients to complete an 'Aged care—calculation of your cost of care digital form (SA486)' with an issue date between 11 and 15 May 2020 may be incorrect. Letters were sent to care recipients, applicable nominees and their home care or residential care service provider.

Care recipients who have already provided their income and asset information to Services Australia or to the Department of Veterans’ Affairs do not need to respond to this letter.

This issue does not affect payments to providers or a care recipient’s contribution to the cost of their care.

Further letters will be sent if a recipient needs to provide information.

If care recipients or their nominees still have concerns they can contact Services Australia on 1800 227 475 (call charges may apply).

Services Australia apologises for any inconvenience this may have caused.