Reminder – New COVID-19 Support Portal starts today – 28 February 2022

Residential aged care facilities (RACFs) can report a COVID-19 case via the online COVID-19 support portal.

Date published:
Subscriber announcement
Health sector

From today, Monday 28 February, residential aged care facilities (RACFs) can report a resident, worker or visitor COVID-19 case at their service via a new, online COVID-19 Support Portal accessed through the My Aged Care provider portal.

This online portal replaces the former email notification of a COVID-19 case outbreak or exposure at a RACF.

The de-identified information collected via the new COVID-19 Support Portal is the same as the information already reported by providers to the Department of Health. The new portal will make this process more streamlined and efficient.

Providers need to continue to report to their relevant state or territory health Department (e.g. to public health units) in line with relevant jurisdictional public health orders and mandatory reporting requirements

What support is available for providers?

As providers transition to the new portal, there are support and resources to help:

  • My Aged Care support - Provider Helpline 1800 836 799
  • The following resources are available on the Department's website:

Support Portal webinar

The Department hosted a webinar last week to guide users through the new reporting process, including how to use the portal and the benefits of moving to a real time, streamlined system. The recording of the webinar will be available shortly on the Department's website and providers will be advised as soon as this is available.