Date published: 
23 September 2022
Type: 
Subscriber announcement
Intended audience: 
Health sector

The Victorian Aged Care Response Centre (VACRC) was established by the Commonwealth on 27 July 2020 in a partnership with the Victorian Government to coordinate a Whole of Government, Industry and State response to the threat of COVID-19 to the Aged Care environment.

VACRC brought together agencies, experts and stakeholders, in a unified coordinated effort to strengthen COVID-19 preventative protection in the aged care sector supporting the delivery of a safe environment for residents.

After over two years supporting residents and their families in aged care respond to COVID-19, the VACRC will cease operations on 30 September 2022. We want to take this opportunity to thank you for your engagement and support over this period.

Over the past few months functions of the VACRC have been transitioning to the Commonwealth Department of Health and Aged Care and the Victorian Department of Health. Facilities experiencing outbreaks will continue to be supported with a range of resources including, facilitating access to in-reach testing, surge workforce and the provision of PPE in emergency situations where commercial supply is unavailable.

Further information on Australian Government supports is available on the Department’s website.

From 30 September please contact VICTASCaseManagement [at] Health.gov.au if support is required.

If a staff member or resident within your residential aged care facility is COVID-19 positive you must immediately:

  • notify the Department of Health and Aged Care, if you are a residential aged care provider, via the COVID-19 Support Portal, accessed via the My Aged Care provider portal.

For more information on this process, please see the fact sheet, user guide and FAQs.