Date published: 
11 June 2020
Type: 
Subscriber announcement
Intended audience: 
Health sector

A new electronic process allowing GPs to refer their patients to My Aged Care directly from their practice management systems is available. The e-referral form can be accessed from Best Practice, MedicalDirector and Genie practice management systems. The form is currently being used by over 900 practices around Australia.

The form has been improved in response to feedback. The most recent update resolved an issue with attachments that was causing problems when submitting referrals to My Aged Care using the form.

Benefits

The e-referral form is easy to use and accessible through the patient’s electronic medical record.

By pre-populating patient information, the focus is on screening the patient, making it the quickest and easiest way to refer patients to My Aged Care. Once submitted, the e-referral form is securely sent to My Aged Care.

Support

  • Visit the My Aged Care website for information on how to access the new e-referral form, including Quick Start Guides.
  • Contact HealthLink through their customer service email helpdesk [at] healthlink.net or by calling 1800 125 036 for user and technical support or to find out how you can enable access.

Patient brochure

Once referred, the ‘After you’ve registered with My Aged Care’ brochure is available to support patients with next steps. It is available on My Aged Care or you can order it free through National Mailing and Marketing:

  • email health [at] nationalmailing.com.au
  • phone (02) 6269 1025

and quote code I50150.

Feedback on the e-referral form and the brochure is welcome: myagedcare.hpreferrals [at] health.gov.au

What if patients need urgent assistance?

Older Australians can access short-term home support services (such as meals or personal care) through the Commonwealth Home Support Programme (CHSP) in an emergency without having had an aged care assessment. Clients who require long term or ongoing services will be supported by their CHSP provider to contact My Aged Care and arrange for a formal assessment of their care needs.

Please encourage patients to call My Aged Care on 1800 200 422 if they require urgent assistance.

Please note for patients who require a My Aged Care assessment under urgent or non-urgent circumstances, in response to COVID-19 My Aged Care assessors are responding flexibly regarding conducting face-to-face assessments. Should the patient’s situation require it, assessors are able to conduct telephone or telehealth assessments.