Date published: 
13 August 2019
Subscriber announcement
Intended audience: 
Health sector

Services Australia has identified an error with the payment of home care subsidy and supplements impacting the July 2019 claim. The issue was identified early and only impacts services that lodged their claims for July between 1 and 4 August 2019. These services have received a reduced rate of home care subsidy and supplements for the month of July 2019 and we apologise for the inconvenience caused.

The error has been corrected and impacted services will automatically be back paid when they lodge their claim for August 2019.

If you have any questions or cannot see the corrected amount in your payment statement for August 2019, please contact the Medicare Payments Team either via phone (1800 195 206) or email [at]

Ageing and Aged Care Group