Important letter - responsibilities of home care providers
The department is reminding approved home care providers of their responsibilities to the Home Care Packages (HCP) Program.
The department is reminding approved home care providers of their responsibilities to the Home Care Packages (HCP) Program.
A letter to home care providers can be viewed on the department’s website.
The letter reminds providers of the new way home care subsidies will be paid in phase 2 of Improved Payment Arrangements and support that providers may be eligible to receive to help adjust to the changes.
Responsibilities of a home care provider include:
- publishing your service prices on My Aged Care and reviewing them yearly
- notifying the department of any changes to the details of the home care service
- keeping your contact details with the department up-to-date
- notifying Services Australia of any unspent funds when a care recipient exits home care
By meeting these responsibilities, a home care provider supports care recipients through quality and safe care, while maximising the HCP funding available to provide senior Australians with aged care services.