Date published: 
20 February 2019
Subscriber announcement
Intended audience: 
Health sector

The department has commissioned AMR to conduct a third wave of research to continue to track how users feel about My Aged Care. The aims of the evaluation are to:

  • measure progress against objectives
  • identify areas for further enhancements/improvements.

Research has been designed to collect views and experiences from a range of audiences, including health professionals, with links to the aged care system in Australia.

A key measure includes the perceived role, and level of success, of My Aged Care in enabling health professionals to support their patients to access aged care services.

We invite health professionals, particularly those referring clients to aged care services, to complete the anonymous survey (works best in Google Chrome). The survey will take less than 15 minutes to complete and your responses will not be linked back to you or your organisation. We also encourage you to share the link with your colleagues.

Separate surveys will be conducted with clients and carers, service providers and assessors.

The survey closes on Friday, 15 March 2019 and the results will be published later this year.

If you have any questions or concerns about this survey, contact Kylie Sauer on 02 6289 2872 or via email at kylie.sauer [at]