Date published: 
18 October 2019
Subscriber announcement
Intended audience: 
Health sector

Commonwealth Home Support Programme (CHSP) providers have just over two extra weeks to upload and submit grandfathered client data into the My Aged Care provider portal.

The new deadline is 11.59pm Friday 8 November 2019. Previously the portal was set to close on 23 October 2019.

By this date, CHSP providers must:

  1. collect data from grandfathered clients
  2. enter data into the data collection template (spreadsheet)
  3. upload the data collection template into the My Aged Care provider portal
  4. add service information for each client uploaded in the provider portal
  5. submit the finalised data.

Further information and help is available

  • in the Quick Reference Guide
  • on the department's website
  • by calling the My Aged Care Provider and Assessor Helpline on 1800 836 799 for technical help using the My Aged Care provider portal.


  • If grandfathered clients are unwilling to give you the necessary information, let them know there is no impact on their current services.
  • There are no offline options for submitting the data collection template (spreadsheet) your organisation administrator must upload it into the My Aged Care provider portal and enter the service information for each client.
  • If a client is unwilling to provide their Medicare, Department of Veterans' Affairs or Centrelink Reference Number, you can still collect and submit their other client details. The department is looking at longer term options for getting these clients a My Aged Care client record.
  • Some providers have uploaded their client information in the provider portal but have not submitted the final information. Please click submit once all clients are in a status of ready to submit. Details can be found in the Quick Reference Guide.