Changes to the My Aged Care authentication service – take action now

Information relating to the My Aged Care authentication service.

Date published:
Subscriber announcement
Health sector

The ATO is retiring AUSkey and Manage ABN Connections on 27 March 2020. From 28 March 2020 My Aged Care portals will not be accessible using AUSkey and Manage ABN Connections.

Service providers and assessors using those authentication services must transition to a new supported authentication method as soon as possible. You can start using these authentication methods now.

My Aged Care already supports the use of:

Have you registered for myGovID?
If you are already using myGovID to access other government online services, you can use this to access My Aged Care portals now.

Fact sheets and user guides are available on the department’s website to help you set up the new authentication method.

For further support please call the My Aged Care Provider and Assessor Helpline:

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.