Date published: 
28 January 2020
Subscriber announcement
Intended audience: 
Health sector

The department has commissioned Whereto Research to undertake social research into how we communicate with My Aged Care users about accessing services.

The research will involve consultations with professionals involved in registering, referring and assessing clients with My Aged Care, including assessors. Consultations will be held in February and early March 2020.

We invite RAS and ACAT assessors, particularly those involved in conducting assessments, to express their interest to participate in either a:

  • 1-hour telephone interview
  • 30-45 minute online forum.

Any feedback you provide will remain confidential.

Separate consultations and interviews will be conducted with consumers, clients, carers, service providers and health professionals as part of this research.

Nominate to take part

To take part in the research, please email your name, phone number, location and position to MRU [at] We ask that you email your interest by 31 January 2020.

Only a limited number of assessors can participate in the research. Selection will be based on availability and geographical location of participants, for a representative sample.