Residential aged care services will receive a preview of their overall Star Rating and sub-category ratings by Monday 12 December 2022. Organisation Administrators nominated by providers in My Aged Care should have already received an initial email and will receive a provider preview for each residential aged care service they are linked to in My Aged Care.
If your service has not received a provider preview by Monday 12 December 2022, Organisation Administrators should contact the My Aged Care service provider and assessor helpline on 1800 836 799 and select option 4 'Star Ratings'.
If you’re uncertain about the overall Star Rating or sub-category ratings your service has received, please act by 17 December 2022 to:
- Check and correct self-reported data:
- Quality Measures can be reviewed using the quality indicators tile in the My Aged Care Provider Portal, following guidance provided in the National Aged Care Mandatory Quality Indicator Program Manual 2.0 -
Part C. - Staffing data can be reviewed against the Quarterly Financial Report copy that is emailed to providers upon submission. Any corrections should be directed to health@formsadministration.com.au.
- Quality Measures can be reviewed using the quality indicators tile in the My Aged Care Provider Portal, following guidance provided in the National Aged Care Mandatory Quality Indicator Program Manual 2.0 -
- Understand calculations using the Star Ratings Provider Manual.
- Report any IT or technical errors to the My Aged Care service provider and assessor helpline on 1800 836 799 and select option 4 'Star Ratings’. The helpline is open Monday to Friday between 8am-8pm and Saturday between 10am-2pm.
For more information about aged care Star Ratings please visit the Department of Health and Aged Care website.