Date published: 
10 August 2022
Subscriber announcement
Intended audience: 
Health sector

Services Australia is upgrading their Aged Care Payment System (ACPS) on 20 August 2022. This is a reminder that claims can no longer be lodged from 8 August 2022 until the ACPS is implemented on 20 August 2022 and that from that date there will be a new emergency leave claiming type.

All claims

Please note: you have until 5pm on Wednesday 10 August 2022 to submit events (entry, leave, departures etc.).

View only periods in the online channels:

  • Claims will be view only from 8 to 19 August 2022 inclusive.
  • Events will be view only from 11 to 19 August 2022 inclusive.

To minimise potential financial impacts:

  • The August advance was paid as normal on 1 August 2022
  • The September advance will be paid in mid-August 2022.

For more information see Changes to residential aged care claiming (

Emergency Leave

Emergency leave was introduced in 2020 and can only be used in emergency situations, as declared by the Department of Health and Aged Care. Providers continue to be paid residential care subsidy for those residents on emergency leave.

Until now, the social leave event type has been used to claim emergency leave.

A new emergency leave claiming type will become available in the Aged Care Provider Portal when the new ACPS is upgraded on 20 August 2022. After this date, the social leave event type will no longer be able to be used for claiming emergency leave.

For queries on claiming for emergency leave please contact Services Australia on 1800 195 206 or email: [at]

For more information on the COVID-19 emergency leave provision see Coronavirus (COVID-19) – Information for residential aged care providers – emergency leave.