Reporting complaints of the Tobacco Plain Packaging Act 2011

Page last updated: 26 April 2018

If you would like to report a potential breach of the Tobacco Plain Packaging Act 2011 you can:

Online: Complete the electronic complaints form
Email: plain packaging complaints at Department of Health
Phone: 1800 062 971
Fax: (02) 6289 7837
Post: Tobacco Plain Packaging Complaints
Alcohol, Tobacco and Other Drugs Branch
MDP 701
GPO Box 9848
Canberra ACT 2601

Reports should include the following information:

  • Your details including name, address, phone number and email address
  • Complaint details including:
    • the business name and address; and
    • the business type: manufacturer, retail store (small or large), other (please specify).
  • Details of the potential breach
    • the type of product: cigarette, cigar, cigarette packaging, cigar packaging, roll your own pouch, cigarillo, loose leaf tobacco, other (please specify);
    • the brand, variant and manufacturer;
    • a brief account of the nature of the potential breach; and
    • attachments (including images) can be forwarded to plain packaging complaints at the Department of Health.
Note: Please advise if you require a response from the Department of Health.