Frequently Asked Questions

This page contains frequently asked questions on the transfer of Pharmaceutical Benefits Scheme (PBS) approved supplier administrative functions

Page last updated: 01 February 2019

What does Health manage?
What does DHS manage?
Why was the function transferred?
What are the benefits of this change?
How do I submit an application?
Can I use a Department of Human Services Form?
How do I obtain PBS stationery?

What does Health manage?

Section 90:
    • New and relocation applications
    • Change of ownership
    • Bankruptcy applications
    • Expansion and contraction applications
    • Ministerial discretions
    • Application withdrawals
    • Cancellation of a s90 approval
    • Authority for a pharmacist to act
    • Emergency relocations
      • Updates to a pharmacy including:
        • Change of trading name
        • Change of directors/trustees
        • Deactivation requests
        • Banking details
        • Change of an approved person’s surname
        • Change of pharmacy address where no relocation is involved
        • Power of attorney requests
        • Dissolution of partnerships
Section 91:
    • Applications to supply benefits following the death of an approved pharmacist
Section 92:
    • Temporary or permanent application for a doctor in a rural Setting
    • Cancellation of a s92 approval
    • Banking details
Section 94:
    • Public or Private hospital applications
    • Authority for a pharmacist to act
    • Cancellation of a s94 approval
    • Banking details

What does DHS manage?

    • PBS claim payments
    • Applications for PBS online claiming (PKI certificates)
    • Applications for ABN & tax invoice agreements processing
    • PBS stationery contract
    • PBS Safety Net claims

Why was the function transferred?

In the 2018-19 Federal Budget, the Government announced a measure for improving access to medicines – sustainability of the pharmacy approvals process. The transfer of functions from the Department of Human Services to the Department of Health, streamlines the PBS pharmacy approvals process and recovery of costs.
  • As at 1 January 2019 all enquiries and applications under S.90, S.91, S.92 or S.94 are administered by us;
  • we are investing in new technology for applications to be lodged online; and
  • the introduction of an online application fee from 1 July 2019, will apply when lodging an application to become a PBS approved pharmacy.

What are the benefits of this change?

    The transfer has:
      • provided a more streamlined and efficient process for pharmacists
      • reduced confusion for applicants
      • removed cross-agency administration and decision making

How do I submit an application?

Please note: The process for obtaining an AUSkey can take up to 5-10 business days.

Can I use a Department of Human Services Form?

Under the National Health Act 1953 and the National Health (Pharmaceutical Benefits) Regulations 2017, applications for certain approvals must be in a form approved by the Secretary.

Arrangements have been put in place for a transitional period up until 31 January 2019, for the Department of Health to accept applications from applicants using either the Department of Human Services or Department of Health approved application forms.
From 1 February 2019, applications will ONLY be accepted on the Department of Health forms available on our website.

How do I obtain PBS stationery?

There is no change to the current PBS stationery process. More information on stationery.

For any further queries please email