Victorian Aged Care Response Centre contacts

Families and friends of aged care residents in Victoria can contact these organisations and services for support.

You can download a printable list of key contacts for families.

Older Persons Advocacy Network (OPAN) contact

Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.

enquiries [at]

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Aged Care Quality and Safety Commission

Aged Care Quality and Safety Commission (ACQSC) is part of the Department of Health's portfolio, the ACQSC protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

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My Aged Care

Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.

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National Dementia Helpline

The National Dementia Helpline is a free confidential phone and email information and support service. It operates from 9.00am to 5.00pm Monday to Friday excluding public holidays.

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Australian Centre for Grief and Bereavement

This centre provides support for bereaved and grieving Australians. It is an independent, not-for-profit organisation. They are available 9 am to 5 pm AEDT, from Monday to Friday.

Freecall (Australia wide)

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Free counselling services and support to anyone experiencing grief, loss and or trauma. You can call GriefLine 7 days a week, from 6am to 2am Australian Eastern Standard Time.


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Last updated: 
20 August 2020

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