About the Victorian Aged Care Response Centre

The Victorian Aged Care Response Centre brought together Australian and Victorian Government agencies to manage the response to COVID-19 in residential aged care facilities.

About the Response Centre

The Victorian Aged Care Response Centre (VACRC) was established by the Commonwealth on 27 July 2020, as a partnership with the Victorian Government in response to the threat of COVID-19 in residential aged care. VACRC continues in this role until September 2022.

The VACRC role has evolved in response to changing COVID-19 community and residential outbreaks, recognising the strengthening in Victoria of its public health response. Over this period, VACRC has had two core functions – COVID-19 outbreak coordination and support, and improved COVID-19 preparedness in residential aged care facilities (RACF).

Current key priorities for VACRC are:

  • COVID-19 outbreak and exposure support
  • Strengthening the infection control and prevention capacity of RACF
  • Public health unit (PHU), aged care hubs, areas of operation, IPCAR engagement and support
  • national assistance
  • epidemiologic support
  • policy development support

COVID-19 Victorian RACFs advice line

Many residential aged care facilities find themselves with a confirmed COVID-19 exposure (staff or visitor), or other contact with a person who has tested positive for COVID-19.

Using the Victorian Department of Health’s guidelines, the Victorian Aged Care Response Centre operates an email service and phone line to provide information on managing COVID-19 exposure in a residential aged care facility.

When should I call?

You can call the Response Centre if your residential aged care facility is exposed to COVID-19 case, and you need information on what to do next. If your residential aged care facility has a positive case of COVID-19, you must also advise your local Public Health Unit and the Australian Government as soon as possible.

Please also advise the Australian Government via email at agedcareCOVIDcases [at] health.gov.au.

Under the Privacy Act 1988, information provided to the Australian Government Department of Health should be de-identified and should not include personal or private information that can identify a resident or staff member, such as an individual’s name, address, date of birth or contact details. It should also not include information about a resident’s movements or passing.

Victorian Aged Care Response Centre contact

Contact information for the Victorian Aged Care Response Centre.

Advice line
Media enquiries
Advice line
VACRCOps [at] health.gov.au
Media enquiries
news [at] health.gov.au

View contact

Improving the outbreak response

The Prevention – Outbreak Plan Improvement (POPI) program aims to improve skills and knowledge, and prepare residential aged care facilities (RACFs) to effectively manage an exposure or outbreak of a respiratory communicable disease including COVID-19.

The program is being rolled out through the Response Centre to metropolitan and regional RACFs. The Outbreak Management Plan – Good Practice Guide forms the basis of this activity.

What the Response Centre has done

The Response Centre has:

  • established and maintained a collaborative response to COVID-19 outbreaks in Victorian aged care facilities
  • coordinated a rapid response to COVID-19 outbreaks in Victorian aged care facilities
  • worked with the approved aged care providers to prevent further outbreaks.

Who has been involved

The response Centre has previously been supported by staff from:

They have worked with stakeholder and peak bodies, including:

Last updated: 
30 June 2022

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